Refund policy

Personalized items are final sale

Every item we sell is made to order with the names you give us. Because it's made for one family, we can't accept returns or exchanges, and we can't resell it.

If something is wrong, we make it right

If your order arrives damaged, defective, or printed differently from what you ordered, we'll remake it and ship it to you free. Here's how:

1. Email jamal.k.powers@gmail.com within 14 days of delivery.
2. Include your order number and a clear photo of the problem.
3. We'll reply within one business day and start your remake once we've confirmed the issue.

You don't need to send the original item back.

If we can't remake your item, we'll refund you in full to your original payment method. Refunds usually show up within 5 to 10 business days, depending on your bank.

Spelling and personalization

We print names and titles exactly as you type them, including spelling, capitalization, and order. Please check them carefully before you place your order.

If you notice a mistake after ordering, email us right away. We can fix it if your order hasn't gone to print. If it has already printed, we can't change it, but we'll offer you a discount on a corrected remake.

Color and appearance

Colors can look slightly different in person than they do on a screen. Small differences in shade or placement are normal for printed fabric and aren't considered defects.

What isn't covered

- Change of mind after an order has gone to print
- Spelling or personalization errors entered at checkout
- Normal wear, or damage from washing outside the care instructions
- Issues reported more than 14 days after delivery

Order changes and cancellations

You can change or cancel your order within 12 hours of placing it. Email jamal.k.powers@gmail.com with your order number and what you need changed.

After 12 hours your order goes to print, and we can no longer change or cancel it.